What happens if I am not at home when my package arrives?
If you were not at home when the shipping company delivers your order, you can ask your family or friends to sign for it if possible. Or you can contact the shipping company to arrange delivery when you are available.


Why was my package returned?
Apologize about this inconvenience, it may be caused by wrong or incomplete address, invalid phone number or other reasons.
Would you please contact the shipping courier to check for more details first?


Why does the tracking service shows that the package has been delivered, but I did not receive anything?
Apologize about this inconvenience, package might be delivered to your mail box or signed by your neighbors, please have a check first.
If no result, kindly contact the shipping courier to check for more details.

How long does it take for my order to ship?
Hi, normally it takes 1-3 days to process the order.

We will email you about tracking number after it shipped out.

For more details, please refer to: "My orders".

Note: Due to the influence of COVID-19 epidemic now, there is a shortage of global transport resource which may delay your order. Your order may be delayed 2-4 days in processing and sevaral days in transport based on the shipping company, please wait in patience.


Do you provide delivery to my house?
Generally, we support delivery to the shipping address you left on the order.
Note: When the order shipped out, we will send an e-mail with tracking number to you, you could kindly track it.


Why didn't I get an email about my order being shipped?

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.

If you did not receive the email:

1. Please visit "My orders" to check the order status, it could be still in processing.

2. Please check if you loged in the correct B2PRITY account, the email is sent to the registered email address.

3. Please check your junk emails and if your email address shielded our email.


Why is my order delayed?
Hi, apologizes for the delay.

Since we ship overseas, it needs some days to arrive your country by plane first, there is no updated information for your package as it is in transit to the shipping company's next facility.

Once the package arrives at local, the order status will be updated and delivered to you soon.

Thanks for your understanding and cooperation.

Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.


How long will the order take to arrive?
Hi, normally it takes 1-3 working days to process the order.

Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in "My orders".

For more details on shipping time to your country, please refer to: Shipping info.

Based on our international shipment methods, it will take some days to be delivered to you, the shipping time is also based on shipping company.

Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.

Where is my order?
If there has no updates on page Tracking after your order is shipped out.The reason is due to your order was sent from our overseas warehouses. Parcels need to arrive your country by plane from overseas, then local shipping company will pick up parcels from airport in working days.

Please give some time for the courier to update the latest tracking info after reaching next station, hope you will receive your package soon and love the wonderful item.

Note: Tracking details can be found in "My orders", or you can use the order tracking number to check here: https://www.17track.net/en.


Can you deliver to my address?
Generally, we support delivery to the shipping address you left on the order.

Note: When the order shipped out, we will send an e-mail with tracking number to you, you could kindly track it.


Can you ship to my country?
Hi, we do shipping to most countries in worldwide but not all of them.

For more info please refer to: Shipping info. Then you can check if we ship to your country and more shipping details. Thank you.


How much does it cost to my country?
Hi, shipping charge is all depended on which country you want to ship to.

For more details, please refer to Shipping info. Then you can select the country and check the shipping cost.


What is the shipping time?
We do shipping to most countries in worldwide.

For specific shipping time and shipping cost, it can be checked via Shipping info.


Why there is no tracking updated?
When orders are shipped from our warehouse, it needs days to arrive your country by plane first.

There is no updated information for your package as it is in transit to the shipping company's next facility. Sometimes the tracking information will not be updated for a couple of days because the package is in transit.

Once the package arrives at local, the order status will be updated immediately.

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.


What if I received a defective item?
We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary.

Note: picture and Item ID or Item sku of the defective item are needed.

Hi, we will do partial shipping for your order in the following conditions:

1) Items are from different warehouses.

2) Different preparing time for items.

3) Weight limit of custom or courier, to avoid extra fee.

Note: partial shipping will not charge you extra fee.


Why did my package be declined by the customs?
We are really sorry to hear that.

Would you please contact our manual agent for more help ? Our agent will ensure a solution for you.

SIZE & FIT FAQS

1. How do I find the right size?

Use our Size Guide tool to find the best size based on your measurements.

For more specific sizing information,please feel free to reach out to our Customer Care Team and we'd be happy to help you find the perfect fit!

2. Can I purchase different sizes for tops and bottoms?

Yes, you can view separates that you can mix and matchhere. Although we do also have plenty of cute swimsuits that are sold in sets, we're working on developing more mix and match silhouettes, so stay tuned!

3. Is everything true to size?

At B2prity, we take pride in our dedication to making sure that all of our pieces are true to size. The best way to choose the right size for you is to take your measurements according to our 'How to Measure' guide above.

4. Why are there different size charts on the website?

To provide a better fit, we have listened to customers and constantly seeking ways to improve our products and optimize our size chart. If you have any questions about fit or need help selecting your size, please don't hesitate to contact ourCustomer Care Team.